What is landesk

LANDesk also returns important information to administrators about the hardware installed on a university-owned workstation. LANDesk does not increase risk. However, be sure that you store all important information on a network resource, to ensure that it is secure and backed up. We discourage you from storing sensitive or important information on your workstation.

Please contact the myIT Service Desk at , or , option 3. Or, Email the Service Desk at servicedesk creighton. The LANDesk Agent is only active while utilizing remote assistance features and sending inventory to the core server. The rest of the time, it is inactive and will not interfere with network communication. This will help them to more quickly and accurately troubleshoot and resolve problems.

Please note: the Service Desk cannot access your computer or provide remote assistance without your explicit permission. To authorize an analyst to help you remotely, you will need to click OK when presented with a remote assistance dialog box.

The inventory contains detailed information about all of the hardware components and software applications installed on your computer. It can be used to determine how much and what kind of memory is in your computer, what operating system you have, and the versions of the software that you use.

The inventory tool will run no more than once per day. All of this information assists the Service Desk when troubleshooting a problem with your computer. Inventory information will also help departments evaluate their current technology assets when it is time to buy new computers.

The inventory tool cannot access any of your personal files. Asset management is a combination of inventory control and maintenance.

It helps departments answer basic questions about their computing environment, such as:. Patch management helps to safeguard Creighton owned computers and Creighton data from cyber criminals looking to exploit applications that are out of date. Patch management keeps operating system software and applications up to date. The Division will use LANDesk to determine which systems require Microsoft critical and recommended patches, as well as other third party software patches, such as: Adobe, Flash, and Java.

The performance impact of patching will depend on the type and quantity of patches being applied. However, the impact will be equal to that of installing the patches via the Windows Update site. To minimize user impact, customers are given the opportunity to defer standard patches for at least 7 days.

At this time, OS X patching has not been implemented. The LaunchPad serves as a standard location for files or applications that should be standardized on all Creighton workstations.

Both features allow DoIT to place software patches and software applications in one central location, so users can update and install software from their desktops.

Before each monthly patching cycle, all patches will be inventoried and announced via myT Alert. These patches will be tested internally by the Division as well as by our technical team leaders.

These support tasks include:. The server allows IT systems administrators to manage the distribution of software packages; make updates and installations; test distributions; analyze problems; and generate reports. The client component is a small software program that runs on each computer. Sometimes referred to as an agent , this small software program allows the LANDesk server to communicate directly with the desktop computers that it will be managing.

The addition of LANDesk to our systems administrator toolbox significantly enhances technical support. OIT staff can more proactively detect, diagnose, and remediate issues on CCNY networked-connected desktops—and in many cases can address those problems proactively and more efficiently. Software Updates The LANDesk agent, combined with software update management, can ensure that licensed applications are up-to-date with the latest security fixes. LANDesk can update a wide variety of products from many software developers, provided the installed versions are currently supported.

Asset Management All computers with the LANDesk agent installed provide valuable inventory data—such as available storage, total RAM, and the relative age of hardware—about the computers they are installed on.

This allows OIT staff to more effectively manage the college-wide computer management lifecycle, from acquisition, through years of deployment and servicing, to decommissioning. Security By keeping track of installed software, LANDesk will enable OIT and your departmental IT support staff to proactively identity vulnerabilities and quickly counter recently discovered active security threats.

Reporting IT administrators using LANDesk can create customized, detailed reports regarding departmental hardware and software assets. Maintaining up-to-date computer software updates is critical to safeguarding our campus-wide computing environment. Indeed, these two measures are so vital they are actively required by CUNY information security policy. Most computer software released by computer developers contains vulnerabilities. Without your awareness, these methods can be used to steal your identity and seize financial resources, and also turn your computer into a repository for illicit materials and attacks.

OIT maintains thousands of Windows, Macintosh, and Linux computers with dozens of installed software packages. Applying patches requires that they be downloaded, installed often by a user with administrative privileges , and then, in many cases, the computer is required to be restarted. With dozens of software programs and packages collections of programs installed on most computer systems, it can be daunting to keep them up-to-date. To maintain software functionality and security, it is imperative for the critical software patches to be applied in an orderly and timely manner.

All in all, it satisfy the needs of my team when it comes to remote support. Reliable and simple to use tool for remote access and support, it offers extended device information. A no-frills incident and service request management platform that does its job. It is a no frills service management solution that does work. There may be better out there. Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software.

Self service portal works well and does support workflows and other integrations. Company size: 5,, employees. The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit. There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site.

So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this. I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place.

If anything, maybe a clearer directory to guide the user. CRM Software. Learn More. Product Overview.